Refund policy
30 days from delivery to request a return, in Canada and the United States.
For hygiene reasons, products must be unopened and unused, unless they arrived defective, damaged, or incorrect.
Return Window
Return requests must be submitted within 30 days of delivery. The same 30-day window applies to orders delivered in Canada and the United States.
Hygiene and Safety
For hygiene and safety reasons, opened, used, or unsealed personal-care and hair-care products cannot be returned unless they are defective, damaged in transit, or supplied incorrectly.
Product Condition
To qualify for a standard return, products must be unused, unopened, in their original packaging, and accompanied by proof of purchase.
How to Start a Return
Before returning a product, contact OSKA Pure at customercare@oskapure.com to request return authorization and instructions. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, except when a product is defective, damaged in transit, or supplied incorrectly. In those cases, OSKA Pure provides a prepaid return label.
Restocking Fee
No restocking fee applies.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect. Include your order number and photographs of the product and packaging so we can evaluate the issue and make it right. These items are eligible for return or replacement whether or not they have been opened.
Non-Returnable Items
The following cannot be returned: opened, used, or unsealed products (except as described above), gift cards, and final sale items.
Exchanges
The fastest way to get the product you want is to return the item you have and, once the return is approved, place a separate order for the replacement.
Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your financial institution may require additional time to post the refund.
Original shipping charges are included in your refund. If only part of an order is returned, shipping charges are refunded in full and free-shipping eligibility on the retained items is not reversed. Where express shipping was selected, the refund is issued at the standard shipping rate for your destination.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at customercare@oskapure.com.
Return Address
Returns are accepted only after authorization has been issued. Once your return is approved, ship the product to:
OSKA Pure
4231 Rue Garand
Saint-Laurent, Quebec H4R 2B4
Canada
Questions
Contact us at customercare@oskapure.com or +1 514-868-6550.