Shipping policy
$9.99 standard shipping within Canada on orders up to 2 kg. Free on orders of $75.00 or more.
Full rates, including heavier orders and US delivery, are listed below and shown at checkout before payment.
Shipping Rates
Within Canada
- Standard shipping (3–9 business days): $9.99 for orders up to 2 kg
- Free standard shipping on orders of $75.00 or more
- Orders over 2 kg ship at $21.90 standard, shown at checkout before payment
- Express shipping (1–2 business days): $21.90, up to 2 kg
To the United States
- Standard International (4–8 business days): $35.00 up to 0.5 kg; $37.00 for 0.5–1.5 kg; $38.90 for 1.5–30 kg
- Free standard shipping on orders of $75.00 or more
- Express International (2–3 business days): $45.00, up to 1.5 kg
All rates are shown in CAD. The applicable rate is displayed at checkout before payment is completed.
Local Pickup
Local pickup is available at 4231 Rue Garand, St-Laurent, Quebec H4R 2B4. You will receive an email when your order is ready. Please bring your order confirmation email and a piece of photo ID.
Processing Times
Orders are normally processed within 1–2 business days. Weekends and statutory holidays are not included in processing estimates.
Delivery Estimates
Delivery windows shown above begin after processing is complete. Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, and other circumstances outside our control.
Carriers
The shipping carrier is selected based on the destination, package size, and available delivery service.
Tracking
Tracking information is emailed once your order has shipped. Customers may also access tracking information through their order confirmation or customer account, when available.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Delayed, Lost, or Damaged Packages
For delayed, lost, or damaged shipments, contact customercare@oskapure.com or +1 514-868-6550. Please include your order number and any relevant photographs when reporting a damaged shipment.
Customs and Import Charges
Customers outside Canada may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless explicitly stated at checkout.